"Work Smart - Preventing Work Place Violence - Everyones Right, Everyone's Responsibility." (1 Day Program)
The program includes:
Facts and Figures– Over 1,000 people are murdered on the job each year, over 2,000,000 are attacked, over 6,000,000 are threatened and over 16,000,000 are harassed
OSHA– What do they say about WPV? – According to a recent FBI report, preventing WPV is now under OSHA guidelines.
Power and Confidence– From inside or out. The professional “no nonsense’ image speaks louder than words.
Commanding Communication– No nonsense voice, words and body language
The ‘Gate Keeper’- Managing the front desk area – from visitors to packages – and other staff members
When ‘tempers flare’ – Outsiders, phone calls and – coworkers
An ounce of prevention – Reading ‘cues’ that elude to upcoming problems
Thieves– They do their homework – do yours
Criminal Profile – WPV (Work Place Violence) 10 things the criminals have in common
Personal Safety- & Security – After hours safety can affect working hours
Corporate Crisis– Front Desk SHOULD know the answers to these problems, including deaths, injuries, bomb threats, dealing with physical challenges and fire safety
Calling 911– It’s not as easy as you think
How to “ID” the Criminal – An ID form EVERYONE should learn to use
Dealing With Stress- Moving from “All stressed out” to “cool, calm and composed.”
Safety Tips for Management- Help by doing these things. Things managers and supervisors can do to make the workplace safe for everyone.
Does your staff know what to do if a crisis strikes? Are you sure? Do YOU know the security practices and safety procedures police officers say you need to learn and practice until they become a habit? This is vital basic safety and security training information for all staff members who need to deal with angry customers and or coworkers. Even if you have a security department, they cannot be everywhere all the time. When you are dealing with those difficult and demanding people, coworkers and customers, you are the sacrificial lamb. You may not have time to call for security backup. YOU are in the thick of things. It CAN happen where you work, and YOU need to know how to correctly handle and report emergencies, or bomb threats.
The truth about violence in the workplace today: what constitutes workplace violence, who’s at risk, why it’s getting worse • How vulnerable is your organization? • How to identify and eliminate gaps in the security of your front desk area • Insights and advice from OSHA on creating a safe working environment • How to create an emergency procedures manual if your organization doesn’t have one already • How to design and implement an emergency action plan everyone can follow
Here’s some of what will be learned:
Learn how to evaluate visitor access to your organization and increase security in your lobby and front desk area
Discover foolproof ways to discourage guests from “finding their own way” throughout your organization
Learn the very best responses to a variety of emergency situations — from bomb threats to fire to medical emergencies
Discover how you should react when weapons are involved — and things get frightening
Learn how to effectively defuse angry, out-of-control employees or visitors, and regain command of sensitive situations
Explore ways to empower yourself and bolster your confidence so that you come across as a strong, take-charge professional who can’t be intimidated
No-nonsense management of your front desk and lobby area
What is the role of your front desk “gatekeeper?” What are your responsibilities regarding safety and security measures? What can you be held accountable for? • How to use information-gathering and strategic planning to keep one step ahead of emergency situations • Emergency response strategies to get help fast when you need it • How to gather information and act as a point of contact during employee disaster drills Tips for managing the flow of visitors, vendors, and customers who come through your doors • Designing a check-in and check-out log • How to ensure that restricted areas remain that way Ways to enforce visitor identification and escort requirements The best ways to handle cold-call vendors Strategies for managing multiple distractions and people • Tips for swiftly establishing credibility and authority with visitors to your organization • How to develop your own personal phone poise and presence • The legal way to handle “reference” calls — what you can and cannot say • How to use e-mail safely and securely • The truth about intuition — learn to trust your instincts and keep on top of trouble • Lower your stress quotient and enjoy more balance and serenity during even hectic work days • Basic, common-sense security practices suggested by law enforcement • Discover these building and facility safety practices recommended by security experts • Protecting workers after-hours — how to make sure that your facility is secure and employees stay safe when working late
As a member of ISCPP (International Society of Crime Prevention Practitioners) and several police organizations, Donna Baylor has an extensive background in business management as well as personal safety and crime prevention. With her knowledge and experience she has created a program that is enjoyable and will make a difference in the safety of your people and your organization.
Don’t play “It’ll never happen here.” Workplace Violence is the criminal’s game and it has no rules. The only way to ‘win’ is to prepare your team.
CALL NOW to bring this important topic to your organization - Tomorrow may be too late. (888) 428-0686
“I had the privilege of attending one our your (Office Safety &
Security) seminars. I wanted to take a minute to let you know how much
I enjoyed your presentation. I feel I learned a lot and plan to keep
the booklet handy for future reference.
My own attitude and how I handle a situation can determine a favorable outcome. Thank You.” Ronda Deese, York County Sheriff’s Office, SC “Donna,
we were all more than pleased to have spent that lunch hour listening
to and discussing safety issues which we all to often ignore. It is a
pleasure to have and share your ‘tidbits’ which has already made our
homes, our travel and ourselves, safer, more alert individuals. Your
presentation was concise as well as comical. Your ability to answer our
questions and hour honest input to situational questions proved your
well versed in safety knowledge and your wonderful ‘presentation
Thank you for your time and dedication to our physical and mental well being.”
Kathryn Prince, The BUDD Company, Wellness Committee Member “The
Travel Training Center of TMA Travel has had the pleasure of booking
our second seminar for our staff and students with Donna Baylor.
Street Smarts has left us with such a wonderful feeling the first time that we just had to call and schedule a second.
Donna was dynamic and made it twice as interesting. We plan to continue scheduling seminars for our future classes."
Navine Gazayerli, Director TMA Travel & Tours, Dearborn, MI
am writing to you on behalf of the management and employees of our
Branch of the Auto Club of Michigan. W would all like to thanks you for
your excellent presentation of crime prevention at our facility. Your
presentation was information and entertaining.
Your facts on
crime in our community made us all realize how important and useful the
information you gave us one crime is. Thanks again for a job well done.” Dick Barker, Sales Manager AAA Auto Club of Michigan
After Hours SPECIAL - Street Smart / Personal Safety & Crime Prevention
(1 1/2 Hour Program)
Street Smart Expect the best. Prepare for the worst.
Crime Survey(Answers below) What Do You Know About Crime?
1 - Law abiding citizens have a _____% chance of being a crime victim A - 45% B - 55% C - 65% D - 75%
2 - The odds that my home will be broken into are . . . A - 3 out of 4 B - 1 out of 2 C – 1 out of 4 D – 1 out of 10 3 – Who gets mugged the most? A – Older men B – Younger men C – Older women D - Younger women
4 – In violent crimes, a firearm is used what % of the time? A – 35% B – 28% C – 14% D – 9% E – 5% 5 - The Insurance Institute says that 90% of burglaries could be avoided if homeowners used alarms – even simple alarms. What % of homes has alarms? A – 50% B – 40% C – 30% D – 20% E – 10% 6 – During the most successful home burglaries, entry occurred through . . . A – door with flimsy lock B – unlocked door or window C – breaking a window D – a back door or side window
What Do You Know About Rape? 7 – Rapists seldom know their victims True or False
8 – Rape is motivated by sexual attraction True or False 9 – What % of rapes happen in the victim’s home? A – 40% B – 30% C – 20% D – 10% E – 5% What do you know about work place violence in the United States?
Every year there are: ____________________ people killed at work ____________________ people attacked at work ____________________ people threatened at work ____________________ people harrassed at work
WPV (Work Place Violence) cost American businesses $ _____________a year There is one criminal offense committed every 2 seconds, including