"Assertive Communication - When you Work in A Zoo, Learn to Talk to the Animals" Know What to Say and How to Say it. Adapting to Other’s Communication Style and Getting Things Done. (Full Day Program)
Program Overview Participants
will learn the secrets of successful communication, building personal
credibility, delivering (and receiving)positive and negative feedback,
improving listening skills, rephrasing for better understanding,
dealing with difficult people, handling those negative situations,
Setting boundaries and more. The
exercises are interactive, allowing participants to practice what they
have learned in a fun, and energetic environment. “ If You Work in a
Zoo Learn to Talk to the Animals: What to Say and How to Say It” is the
ideal program for those needing to improve their basic communication
skills or for those looking for ways to increase their credibility that
leads to having an extra business edge. Program Objectives At this program's conclusion, participants should be able to: * Explore the four basic behavioral styles and how to adapt to each. * Utilize personal style for more effective communication. * Understand the impact of body language and voice tones on communication. * Show the effective use of office communication tools such as the telephone and email.
* Understand the difference between disruptive/blunt language and
assertive language to achieve results without offending anyone. * Share alternate strategies for dealing with difficult behaviors. * Explain the difference between and constructive feedback and criticism. Show how to disagree and give boundaries. * Develop an action plan to improve communication skills. Course Outline What Makes a Good Communicator: This day begins by discussing assertive communication skills and why they are important to develop. Understanding Different Communication Styles -
It’s a jungle out there! This section teaches you to talk to the other
Zoo members, understand the strengths and differences to yours as well
as each participant's personal communication style.
It's what you don’t Say – Or is it!!! -
Understand the basics of communication. Communication is about getting
things. If you aren’t getting what you want in life – look at your
communication skills. Verbal communication is the #1 skill employers
are looking for in new hires. Here we move you to the head of the class
and show you how good communication adds to your credibility and
Tools of the Trade: Voicemail, Email, Memos, Notes and More Controlling your communication includes controlling voice mail, email, memos, etc and NOT letting them control you.
“We learned a great deal and are following your suggestions. The
materials you distributed will be most helpful and we continue to
reference the material as we continue to improve our communication and
supervisory skills. Comments from the participants at your (2)
workshops included, very motivational, fun and entertaining, have her
come back again, very knowledgeable on topic and great training.
workshops provided an excellent foundation for supporting powerful
communication and effective supervisory skills and you provided the
foundation on which we are building.”
Sandra West, Staff Development, Miami Valley Child Development Centers, Inc.
“Thank you for bringing How to Be a Better Communicator” to our staff. Not only did I receive comments on the content, but attendees appreciated your style and ability to make the subject fun.
have heard from several staff members who have asked me to bring you
back to do other classes. Since I absolutely want to do that, you may
definitely count on me calling you soon.”
Kathy Wiley, Director T & D American Bar Association, IL
Different Personalities Shouldn’t Lead to Difficult Situations: Dealing
with the Challenges of differences. The program finishes with ways to
deal effectively with difficult personalities and difficult situations.
From “negaholics” to backstabbers and whiners to minimal contributors,
participants will learn better ways with which to communicate and
manage those whose actions make the process harder, including your. By
the end of this program, participants will understand how to capitalize
on their communication strengths, adjust to other’s strengths,
effectively use office communication tools, and better handle difficult